HOW LONG WILL IT TAKE TO GET CONNECTED?

This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to fast, reliable, internet on Koartec IT Project Consultants (PTY) Ltd network.

Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

When paying with a credit card, the pay fast payment usually reflects immediately. When paying using the EFT pay fast method, then your order may only reflect within 24 hours.

WHAT DO I NEED TO HAVE A KOARTEC DSL SERVICE?

Firstly, you will need a Telkom telephone line which has been upgraded to a DSL line. You can order your DSL line through telkom. Once you have your DSL line activated, you will then just need a DSL router which you can purchase either from us or any hardware store.

WILL I BE BILLED EVERY MONTH ON THE SAME DAY THAT I STARTED MY SERVICE?

The billing cycle for all monthly services is from the 1st to the last day of every month. You will be invoiced and data will be renewed on the 1st of every month regardless of your sign-up date.

HOW LONG WILL IT TAKE TO ACTIVATE MY NEW SERVICE?

By paying via credit card or debit order your services will be activated immediately. Additional T’s & C’s may apply to Mobile Data and Hardware.

CAN I MOVE MY DSL LINE OVER TO KOARTEC?

Yes, all you will need to do is apply for a DSL line from your Client Control Panel if you are an existing client or from our website if you are a new client and select the option for “Transfer”. Please keep in mind that you will still need to pay Telkom for the telephone line rental and calls, as we can only take over the DSL portion.

CAN YOU DELIVER OUTSIDE OF SOUTH AFRICA?

Koartec only dispatches orders within South Africa, however you are more than welcome to send a courier to collect on your behalf.

ARE PRICES VAT INCLUSIVE?

Yes, all prices displayed are shown inclusive of VAT.