Koartec will deliver the Goods to you as soon as reasonably possible, usually within 48 hours, but no later than thirty days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within seven days of receiving such notification elect whether to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within thirty days of having informed you that we are not able to deliver the Goods during the Delivery Period.
CANCELLATION & REFUNDS
You are entitled to cancel your order for the Goods without penalty within seven days of the Goods having been delivered to you. In such an event, you will receive a full refund of the purchase price within thirty days of the date of cancelling this agreement. You undertake not to utilise the Goods, your agreement of purchase will be deemed to have been cancelled, and you will be liable in terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002 (as amended from time to time) for the direct costs of returning the Goods, such as courier and/or shipping charges.
Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods have been removed from their original packaging or fall into the category of Hobby Kits, perishable, newspapers, periodicals, magazines and books or where goods are made to your specifications or are clearly personalised.
RETURN OF GOODS
Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported within twenty-four hours after the product having been delivered to you and must be returned to us within a period of one month after delivery. If the Goods are not the same as what was ordered this must be reported within twenty-four hours of delivery. Any damage must also be immediately reported within twenty-four hours of delivery. If the Goods have been approved for return, we will notify you and either arrange for our couriers to collect the item from you or request that you post it back to us or ask you to return the item to our Registered Address, dependent on your original order’s shipping method. Should you need to post the Goods to us please only send it to: 21C Broom road Casseldale Springs South Africa. If you are returning Goods via courier or post office, please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return.